Training: 1001 Questions about Operating and Marketing for Private Aged Healthcare Facilities in Malaysia

Ready to Open Your Own Nursing Home?

Stop guessing. Start with expert guidance from Malaysia's aged care pioneers.

Opening a nursing home is one of the most rewarding ventures you can pursue—but it's also one of the most complex. From property selection and legal compliance to staffing, safety protocols, and daily operations, every decision matters.

Don't navigate this journey alone.

This training gives you 1001 answers to the critical questions every nursing home operator faces—taught by Fong Muntoh (25+ years in aged care) and Olivia Quah (co-founder of iElder). You'll learn the proven strategies, avoid costly mistakes, and build a facility that meets industry standards while delivering exceptional care.

This isn't theory. This is practical, battle-tested knowledge from operators who've built successful facilities from the ground up.

Training Series: 1001 Questions about Operating and Marketing for the Private Aged Healthcare Facilities

Synopsis

1001 Questions About Operating Private Aged Healthcare Facilities is an expert-led training program designed for individuals and organizations interested in mastering the complexities of running a private aged care facility. Led by Fong Muntoh, a pioneer in aged care operations with over 25 years of experience and also co-founder of iElder Olivia Quah, this program covers critical areas such as property selection, legal requirements, human resources planning, safety protocols, and daily operations. With real-world insights, practical strategies, and actionable tips, Muntoh helps participants navigate the challenges of managing a facility that meets industry standards while providing the highest quality care. Whether you're starting a new facility or improving an existing one, this training is your go-to guide for success in the aged care sector. Join us to get answers to your most pressing questions and elevate your aged care operations!

Training Details

Date: The date will be advised. Please contact us if you are interested in joining. A minimum of 15 participants is required.

Time: 2-5pm

Language: English

Venue: iElder Subang Jaya

Coaches: Muntoh Fong & Olivia Quah

Participants: 15 participants maximum

Bonus: Free 1 copy of [Hard Copy] Operating Private Aged Healthcare Facilities | Operations Handbook Series worth RM40

We reserve the right to postpone the training date if the minimum participant requirement is not met.

Session 1: Laying the Foundation

"Getting Started: Establishing Your Aged Healthcare Facility"

Focus: Building a solid foundation for your operations

Agenda:

1. Preparing Terms and Conditions
   • Creating contracts that align with legal standards and protect both residents and your business
   • Setting clear policies for admission, payments, and care levels
2. Q&A or Discussion

Session 2: Operational Excellence

"Running the Show: Managing Staff, Residents, and Operations"

Focus: Core operations, human resource management, and daily routines

Agenda:

1. Human Resource Planning
   • Recruitment strategies for caregivers and support staff
   • Training, scheduling, and retaining employees
   • Creating a positive work environment to minimize turnover
2. Daily and Core Operations Management
   • Organizing day-to-day administrative tasks (admissions, care plans, family communication)
   • Core operations like health monitoring and activity scheduling
   • Ensuring compliance with regulations
3. Resident Intake and Discharge
   • Developing a streamlined process for welcoming new residents
   • Clear procedures for discharging residents, whether due to transfer or personal choice
4. Q&A or Case Studies

Session 3: Risk Management and Resident Care

"Ensuring Safety, Security, and Quality Care"

Focus: Incident management, safety protocols, and resident well-being

Agenda:

1. Safety and Security
   • Establishing safety protocols for residents, staff, and visitors
   • Emergency preparedness and crisis management (e.g., fire drills, health crises)
   • Monitoring security (access control, visitor policies, and surveillance)
2. Incident Management
   • Handling medical, behavioral, and safety incidents effectively
   • Documentation and communication during and after incidents
   • Reporting to authorities and families when required
3. Resident Meals and Nutrition
   • Planning balanced and culturally appropriate meal plans
   • Ensuring food safety and hygiene in the kitchen
   • Managing special dietary needs (diabetes, allergies, etc.)
4. Q&A or Real-Life Scenarios