Training: 1001 Questions about Operating and Marketing for Private Aged Healthcare Facilities in Malaysia (3 May 2025)
Training Series: 1001 Questions about Operating and Marketing for the Private Aged Healthcare Facilities
Synopsis
1001 Questions About Operating Private Aged Healthcare Facilities is an expert-led training program designed for individuals and organizations interested in mastering the complexities of running a private aged care facility. Led by Fong Muntoh, a pioneer in aged care operations with over 25 years of experience and also co-founder of iElder Olivia Quah, this program covers critical areas such as property selection, legal requirements, human resources planning, safety protocols, and daily operations. With real-world insights, practical strategies, and actionable tips, Muntoh helps participants navigate the challenges of managing a facility that meets industry standards while providing the highest quality care. Whether you’re starting a new facility or improving an existing one, this training is your go-to guide for success in the aged care sector. Join us to get answers to your most pressing questions and elevate your aged care operations!
Description
Date: 3rd May 2025 (Saturday)
Time: 2-5pm
Language: English
Venue: iElder SS2 or zoom
66, Jalan SS 2/55,
47300 Petaling Jaya, Selangor, Malaysia.
Coach: Muntoh Fong
Free 1 copy of [Hard Copy] Operating Private Aged Healthcare Facilities | Operations Handbook Series worth RM40.
Number of pax for physical: 15 participants
We reserve the right to postpone the training date if the minimum participant requirement is not met.
Session 1: Laying the Foundation
Title: "Getting Started: Establishing Your Aged Healthcare Facility"
Focus: Building a solid foundation for your operations.
Agenda:
1. Preparing Terms and Conditions
o Creating contracts that align with legal standards and protect both residents and your business.
o Setting clear policies for admission, payments, and care levels.
2. Q&A or Discussion
Session 2: Operational Excellence
Title: "Running the Show: Managing Staff, Residents, and Operations"
Focus: Core operations, human resource management, and daily routines.
Agenda:
1. Human Resource Planning
o Recruitment strategies for caregivers and support staff.
o Training, scheduling, and retaining employees.
o Creating a positive work environment to minimize turnover.
2. Daily and Core Operations Management
o Organizing day-to-day administrative tasks (admissions, care plans, family communication).
o Core operations like health monitoring and activity scheduling.
o Ensuring compliance with regulations.
3. Resident Intake and Discharge
o Developing a streamlined process for welcoming new residents.
o Clear procedures for discharging residents, whether due to transfer or personal choice.
4. Q&A or Case Studies
Session 3: Risk Management and Resident Care
Title: "Ensuring Safety, Security, and Quality Care"
Focus: Incident management, safety protocols, and resident well-being.
Agenda:
1. Safety and Security
o Establishing safety protocols for residents, staff, and visitors.
o Emergency preparedness and crisis management (e.g., fire drills, health crises).
o Monitoring security (access control, visitor policies, and surveillance).
2. Incident Management
o Handling medical, behavioral, and safety incidents effectively.
o Documentation and communication during and after incidents.
o Reporting to authorities and families when required.
3. Resident Meals and Nutrition
o Planning balanced and culturally appropriate meal plans.
o Ensuring food safety and hygiene in the kitchen.
o Managing special dietary needs (diabetes, allergies, etc.).
4. Q&A or Real-Life Scenarios
