Training: 1001 Questions about Operating and Marketing for Private Aged Healthcare Facilities in Malaysia (19 April 2025)
Training Series: 1001 Questions about Operating and Marketing for the Private Aged Healthcare Facilities
Synopsis
1001 Questions About Operating Private Aged Healthcare Facilities is an expert-led training program designed for individuals and organizations interested in mastering the complexities of running a private aged care facility. Led by Fong Muntoh, a pioneer in aged care operations with over 25 years of experience and also co-founder of iElder Olivia Quah, this program covers critical areas such as property selection, legal requirements, human resources planning, safety protocols, and daily operations. With real-world insights, practical strategies, and actionable tips, Muntoh helps participants navigate the challenges of managing a facility that meets industry standards while providing the highest quality care. Whether you’re starting a new facility or improving an existing one, this training is your go-to guide for success in the aged care sector. Join us to get answers to your most pressing questions and elevate your aged care operations!
Description
Every 3rd Saturday of 2025
19 April 2025
Time: 2-5pm
Language: English
Venue: iElder SS2 or zoom
66, Jalan SS 2/55,
47300 Petaling Jaya, Selangor, Malaysia.
Coach: Muntoh Fong & Olivia Quah
Free 1 copy of [Hard Copy] Operating Private Aged Healthcare Facilities | Operations Handbook Series worth RM40.
Number of pax for physical: 15 participants
We reserve the right to postpone the training date if the minimum participant requirement is not met.
Session 1: Laying the Foundation
Title: "Getting Started: Establishing Your Aged Healthcare Facility"
Focus: Building a solid foundation for your operations.
Agenda:
1. Preparing Terms and Conditions
o Creating contracts that align with legal standards and protect both residents and your business.
o Setting clear policies for admission, payments, and care levels.
2. Q&A or Discussion
Session 2: Operational Excellence
Title: "Running the Show: Managing Staff, Residents, and Operations"
Focus: Core operations, human resource management, and daily routines.
Agenda:
1. Human Resource Planning
o Recruitment strategies for caregivers and support staff.
o Training, scheduling, and retaining employees.
o Creating a positive work environment to minimize turnover.
2. Daily and Core Operations Management
o Organizing day-to-day administrative tasks (admissions, care plans, family communication).
o Core operations like health monitoring and activity scheduling.
o Ensuring compliance with regulations.
3. Resident Intake and Discharge
o Developing a streamlined process for welcoming new residents.
o Clear procedures for discharging residents, whether due to transfer or personal choice.
4. Q&A or Case Studies
Session 3: Risk Management and Resident Care
Title: "Ensuring Safety, Security, and Quality Care"
Focus: Incident management, safety protocols, and resident well-being.
Agenda:
1. Safety and Security
o Establishing safety protocols for residents, staff, and visitors.
o Emergency preparedness and crisis management (e.g., fire drills, health crises).
o Monitoring security (access control, visitor policies, and surveillance).
2. Incident Management
o Handling medical, behavioral, and safety incidents effectively.
o Documentation and communication during and after incidents.
o Reporting to authorities and families when required.
3. Resident Meals and Nutrition
o Planning balanced and culturally appropriate meal plans.
o Ensuring food safety and hygiene in the kitchen.
o Managing special dietary needs (diabetes, allergies, etc.).
4. Q&A or Real-Life Scenarios
