Delivery & Return
Shipping & Delivery
1) Four hours and same day delivery (in Klang Valley, Malaysia only)
We put estimated rate at RM50.00 at the checkout page. We will use the following calculation to calculate your delivery charges.
By motor: RM3 surcharge + distance (RM1/KM) from pick up point to your place
By Car: RM15 surcharge + distance (RM1/KM) from pick up point to your place
pick up point: our showroom at Jalan CP6/50, Taman Cheras Perdana
2.1) Courier service (Malaysia customer)
You can choose your courier service when you proceeding to checkout.
Orders received on a public holiday will be shipped out the next working day. Orders received after 10am or later will be shipped out on the next working.
For delivery in major cities in Malaysia, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 2-3 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 days.
Shipping charges will be calculated upon check out. You can check the courier charges before proceed to payment during check out. Below is the list of courier partners.
2.2) Courier service (customer outside of Malaysia)
For customer outside of Malaysia, you can check the courier charges before proceed to payment during check out. Shipping charges will be calculated upon check out.
Below is the list of courier partner.
Kindly email your delivery address to email@example.com and indicate products that you want to purchase. We will reply you the competitive shipping charges.
3) Pickup From Store
Pick up from showroom - RM0.00
You can collect your products at our showroom from 10 am to 5 pm. Kindly call us before visiting our showroom.
Address: 20, Jalan CP 5/60, Taman Cheras Perdana, Cheras, Selangor
Tel: +6012 228 8472
4) Free Shipping
Sometimes we have special offers for FREE SHIPPING & you will only know about this if you are our Facebook fan or if you have subscribed to our newsletter!
Hurry and join us for these great deals!
We offer free shipping for those in who live within Klang Valley for the purchase of RM300 above with weight less than 5kg.
5) Freight insurance
Important note: If you want to purchase insurance for your parcel, pls indicate it in the comment during checkout. We will check the insurance rate and notify you for payment.
(a) Standard insurance
Limited liability to any losses or damages is MYR 200.00 or the value of the goods, whichever is lower.
(b) Additional insurance
Insurance fee = Insurance rate = Invoice value x 110% x 0.3% + RM2 (stamp duty) or minimum RM30
6) Custom duties and taxes
Custom duties and taxes are not included in the price.
RETURN & REFUND POLICY
Please double check your purchased products to make sure the goods are in good conditions as all goods sold are non-returnable, non-refundable and non-exchangeable.
However, If your parcel or products are received damaged in any way, please notify us immediately so that we can solve this for you! We will suggest to record the broken product in the video and photo and email us at firstname.lastname@example.org for the further checking and processing with courier partner. We would suggest you to purchase insurance if possible.
We will state clearly on warranty period for each product page if there is any.
We will comply with warranties against product defects and non-performance and report to respective manufacturer.
Wish you have a happy shopping moment with iElder.asia.