Delivery & Return
Shipping & Delivery
** Please note that Cash On Delivery is not applicable for items that will use courier service for delivery.
1) Four hours and same day delivery (in Klang Valley, Malaysia only)
We put estimated rate at RM50.00 at the checkout page. We will use the following calculation to calculate your delivery charges.
By motor: RM3 surcharge + distance (RM1/KM) from pick up point to your place
By Car: RM15 surcharge + distance (RM1/KM) from pick up point to your place
pick up point: our showroom at Jalan CP6/50, Taman Cheras Perdana
2.1) Courier service (Malaysia customer)
You can choose your courier service when you proceeding to checkout.
Orders received on a public holiday will be shipped out the next working day. Orders received after 10am or later will be shipped out on the next working.
For delivery in major cities in Malaysia, it usually takes one day (NEXT day) to complete delivery within Peninsular Malaysia. Meanwhile, it takes about 2-3 days for delivery to/from East Malaysia (Sabah & Sarawak). It might take longer if an address is categorized as out of delivery area (ODA), which may take 3-5 days.
Shipping charges will be calculated upon check out. You can check the courier charges before proceed to payment during check out. Below is the list of courier partners.
2.2) International Courier service (customers outside of Malaysia-oversea customers)
For customer outside of Malaysia, you can check the courier charges before proceed to payment during check out. Shipping charges will be calculated upon check out.
Below is the list of courier partner.
If you find the courier charge is expensive, kindly email your delivery address to email@example.com or whatsapp us at +60122288472 and indicate products that you want to purchase. We will reply you the alternative competitive shipping charges.
3) Pickup From Store
Pick up from showroom - RM0.00
You can collect your products at our showroom from 10 am to 5 pm. Kindly call us before visiting our showroom.
Address: 20, Jalan CP 5/60, Taman Cheras Perdana, Cheras, Selangor
Tel: +6012 228 8472
4) Free Shipping
Sometimes we have special offers for FREE SHIPPING & you will only know about this if you are our Facebook fan or if you have subscribed to our newsletter!
Hurry and join us for these great deals!
We offer free shipping for those in who live within Klang Valley for the purchase of RM300 above with weight less than 5kg.
5) Freight insurance
Important note: If you want to purchase insurance for your parcel, pls indicate it in the comment during checkout. We will check the insurance rate and notify you for payment.
(a) Standard insurance
Limited liability to any losses or damages is MYR 200.00 or the value of the goods, whichever is lower.
(b) Additional insurance
Insurance fee = Insurance rate = Invoice value x 110% x 0.3% + RM2 (stamp duty) or minimum RM30
6) Custom duties and taxes
Custom duties and taxes are not included in the price.
RETURN & REFUND POLICY
Please double check your purchased products to make sure the goods are in good conditions.
Exchange or Returns policy
- Only Normal priced items can be exchanged or returned within 14 (fourteen) days from the Tax Invoice date.
- Items from Stock Clearance, Markdown or as indicated in the website CANNOT be exchanged or returned, Please select carefully.
- Items to be exchanged or returned should be in original condition - unworn, unwashed, with the original tags still attached and with any related accessories included. If these conditions are not fulfilled, or anything unreasonable, it will NOT be accepted for exchange or returns.
- The company will not be responsible if our shipment is lost or damaged during the return transit.
- If your parcel or products are received damaged in any way, please notify us immediately so that we can solve this for you! We will suggest to record the broken product in the video and photo and email us at firstname.lastname@example.org for the further checking and processing with courier partner.
- Exchange is only allowed for the same item. If you wish to exchange sizes of the purchased goods, you must accept the condition below:
a) If the new item is of a higher price, you will pay for the difference in amount.
b) All the shipping fee will be bear by purchaser.
- If you received wrong product from what you purchased from us, we are happy to accept exchange and the shipping cost will be on us.
- All goods / items will be inspected on return.
- The goods are your responsibility until it reaches our warehouse, so make sure it is packed properly and cannot get any damages on the way.
- We try hard to accept all exchanges and returns request but in the unfortunate events that the item returned is in an unsuitable condition, we may have to send it back to you at your cost or dispose of it accordingly.
- We're not responsible for any items that are returned to us by mistake.
- We reserve the right to refuse any exchange or returns requests.
We reserve the right NOT to accept exchange or returns received after 14 days from the Invoice date.
You will NOT be entitled to an exchange or returns if any of the following applies:
- The goods returned are found to be not faulty or damaged and it correctly correspond to the description displayed on our website and in your order,
- The goods are not returned in accordance with our exchange & return policy,
- The goods are not returned within the stipulated time period
If you require any assistance or have any queries about an item you have purchased, please contact us at +60 12 228 8472 or email to email@example.com or Contact Us .
We will state clearly on warranty period for each product page if there is any.
We will comply with warranties against product defects and non-performance and report to respective manufacturer.
Any cost either packing or delivery cost to claim the warranty, subject to the warranty policy by the manufacturer if any.
Wish you have a happy shopping moment with iElder.asia.