Policy on Pre-Order Product

Pre-order with ETA (Expected Time of Arrival)

We have indicated estimate arrival of pre-order product is only estimated date to reach our office. The product arrival date can be earlier or later depending on custom clearance and many other circumstances. If you need product urgently, please do not purchase pre-order product. 

If you require special arrangement for your pre-order product, additional cost such as shipping arrangement will be incurred. Kindly contact us at +60122288472 or email us at marketplace@ielder.asia if you need any special request. 

Pre-order without ETA

If we indicate pre-order but do not put ETA date, kindly contact us/whatsapp at +60122288472 or email us at marketplace@ielder.asia and we will confirm ETA to you and availability of stock.