Training: 1001 Questions about Operating and Marketing for Private Aged Healthcare Facilities in Malaysia (9 August 2025)

Training Series:  1001 Questions about Operating and Marketing for the Private Aged Healthcare Facilities

Synopsis
1001 Questions About Operating Private Aged Healthcare Facilities is an expert-led  training program designed for individuals and organizations interested in mastering the complexities of running a private aged care facility. Led by Fong Muntoh, a pioneer in aged care operations with over 25 years of experience and also co-founder of iElder Olivia Quah, this program covers critical areas such as property selection, legal requirements, human resources planning, safety protocols, and daily operations. With real-world insights, practical strategies, and actionable tips, Muntoh helps participants navigate the challenges of managing a facility that meets industry standards while providing the highest quality care. Whether you’re starting a new facility or improving an existing one, this training is your go-to guide for success in the aged care sector. Join us to get answers to your most pressing questions and elevate your aged care operations!

Description

Date: 9 August 2025 (Saturday)

Time: 2-5pm

Language: English

Venue: iElder SS2 or zoom
66, Jalan SS 2/55,
47300 Petaling Jaya, Selangor, Malaysia.

Coach: Muntoh Fong

Free 1 copy of [Hard Copy] Operating Private Aged Healthcare Facilities | Operations Handbook Series worth RM40.

Number of pax for physical:  15 participants  

We reserve the right to postpone the training date if the minimum participant requirement is not met.

Session 1: Laying the Foundation

Title: "Getting Started: Establishing Your Aged Healthcare Facility"

Focus: Building a solid foundation for your operations.
Agenda:
1.    Preparing  Terms and Conditions
o    Creating contracts that align with legal standards and protect both residents and your business.
o    Setting clear policies for admission, payments, and care levels.
2.    Q&A or Discussion

Session 2: Operational Excellence
Title: "Running the Show: Managing Staff, Residents, and Operations"

Focus: Core operations, human resource management, and daily routines.
Agenda:
1.    Human Resource Planning
o    Recruitment strategies for caregivers and support staff.
o    Training, scheduling, and retaining employees.
o    Creating a positive work environment to minimize turnover.
2.    Daily and Core Operations Management
o    Organizing day-to-day administrative tasks (admissions, care plans, family communication).
o    Core operations like health monitoring and activity scheduling.
o    Ensuring compliance with regulations.
3.    Resident Intake and Discharge
o    Developing a streamlined process for welcoming new residents.
o    Clear procedures for discharging residents, whether due to transfer or personal choice.
4.    Q&A or Case Studies

Session 3: Risk Management and Resident Care
Title: "Ensuring Safety, Security, and Quality Care"

Focus: Incident management, safety protocols, and resident well-being.
Agenda:
1.    Safety and Security
o    Establishing safety protocols for residents, staff, and visitors.
o    Emergency preparedness and crisis management (e.g., fire drills, health crises).
o    Monitoring security (access control, visitor policies, and surveillance).
2.    Incident Management
o    Handling medical, behavioral, and safety incidents effectively.
o    Documentation and communication during and after incidents.
o    Reporting to authorities and families when required.
3.    Resident Meals and Nutrition
o    Planning balanced and culturally appropriate meal plans.
o    Ensuring food safety and hygiene in the kitchen.
o    Managing special dietary needs (diabetes, allergies, etc.).
4.    Q&A or Real-Life Scenarios